Darlene H Scally
Tampa/Lakeland/Brandon areas, FL [email protected] 410-925-2288
BA in Electronic Media Art &Technology May 2012 with previous employment as a software trainer, and technical support specialist.
Areas of Expertise:
Technical Skills: Proficient in Final Cut Pro, Adobe Photoshop, Illustrator,
Communication: Skilled in writing and editing, adept at interpreting highly technical information in lay terms, technical and expository writing.
Organization: Highly organized, excelling in prioritizing and completing tasks, meeting deadlines, and exceeding goals without compromising quality.
Education & Certifications:
Bachelor of Arts Electronic Media Art & Technology, University of Tampa, Tampa, Florida, cum Laude May 2012
Swinburne University of Technology Summer study abroad course in Film Production, Melbourne, Australia 7/2010-8/2010
A+ Certification 11/1997
Help Desk 2000 Certificate, STI 05/2003
Software Trainer & Technical Support Specialist
Antek Healthware, Reisterstown, MD 11/2005-11/2008
Traveled to client sites in order to provide software training to personnel. Also provided training and technical support for software applications from office using remote connectivity.
Desktop Support/Help Desk Technician
Ascend One, Columbia, MD 3/2002-6/2005
Updated technical operating procedures, created user instructions for common issues, provided computer training to call center employees, monitored company websites for functionality, supported software and hardware, performed basic desktop support and Windows Administration duties.
A+ Certified Bench Technician
Comp USA, Columbia, MD 6/1998-12/2001
Performed repairs and upgrades on customer computers, Delivered computers and provided training sessions on basic computer usage and software applications in customer homes.
Computer Repair Technician
Dartec PC Repair-Owned & Operated, Catonsville, MD 12/2001-5/2003
Provided on site computer repairs, upgrades, networking, and training to clients in their home or small business locations.
Other Experience & Additional Information:
Full Time Student & Student Employee 2009-2012
Attended school at the University of Tampa while working part time at the UniversityŐs staff helpdesk, handling phone calls from faculty and staff needing technical assistance.
Memberships & Awards:
Omicron Delta Kappa Leadership Honor Society
Alpha Sigma Lambda Honor Society
DeanŐs List University of Tampa